ways to reduce tenant turnover

12 Proven Ways to Reduce Tenant Turnover

At Relevé Property Management, we understand that reducing tenant turnover is a critical goal for property managers and landlords. Tenant turnover can be costly and time-consuming, and it can disrupt cash flow and lead to vacancies. That's why we have compiled this comprehensive guide to help you effectively reduce tenant turnover and maximize your rental property's profitability.


As property managers, we know that retaining quality tenants is essential to the success of any rental property. Tenant turnover can result in lost rental income, increased marketing costs, and potential damage to the property during the turnover process. To help you keep your tenants happy and engaged, we have put together these 12 proven ways to reduce tenant turnover.

1. Provide Excellent Customer Service

Providing excellent customer service is the cornerstone of tenant retention. When tenants feel valued and respected, they are more likely to renew their lease and stay in your property for the long term. Here are some key tips for providing exceptional customer service to your tenants:

  • Be responsive to their needs and inquiries in a timely manner.
  • Address maintenance requests promptly and efficiently.
  • Maintain open lines of communication and be approachable.
  • Show appreciation for their tenancy through small gestures, such as holiday greetings or personalized thank-you notes.

2. Offer Competitive Rental Rates

Pricing your rental property competitively is crucial to attracting and retaining quality tenants. Conduct thorough market research to determine the optimal rental rates for your area and property type. Charging excessively high rent can drive tenants away, while charging too little can result in lost revenue. Find the right balance by understanding the local market and setting rents that are fair and competitive.

3. Maintain a Well-Maintained Property

A well-maintained property is not only attractive to prospective tenants but also encourages current tenants to stay. Regularly inspect and maintain the property, including common areas, amenities, and individual units. Promptly address any maintenance issues, such as leaks, pests, or broken appliances, to ensure that your property is in optimal condition.

4. Offer Desirable Amenities

Providing desirable amenities can set your property apart from the competition and incentivize tenants to renew their leases. Consider amenities such as in-unit washer/dryer, fitness center, community garden, or pet-friendly policies, based on the preferences and needs of your target tenants. Highlight these amenities in your marketing materials and communicate their value to current tenants to encourage lease renewals.

5. Foster a Sense of Community

Creating a sense of community among your tenants can foster a positive living environment and encourage tenant retention. Organize community-building events, such as social gatherings, holiday parties, or charity events, to promote a sense of belonging among your tenants. Encourage tenant interactions and provide opportunities for them to connect and form relationships with their neighbors.

6. Communicate Effectively

Clear and effective communication is crucial to maintaining a healthy landlord-tenant relationship. Be proactive in communicating with your tenants and keep them informed about any changes or updates related to the property. Use various communication channels, such as email, phone, or a tenant portal, to ensure that your tenants receive important information in a timely manner.

7. Renew Leases in Advance

Renewing leases in advance can provide peace of mind to your tenants and encourage them to stay in your property for the long term. Start the lease renewal process early, at least 60 days before the lease expiration date, and clearly communicate the renewal options and any changes in lease terms. Make the renewal process easy and convenient for your tenants to encourage them to renew their leases promptly.

8. Conduct Regular Tenant Evaluations

Regular tenant evaluations can help you identify and address any issues or concerns that may be affecting tenant satisfaction and retention. Schedule periodic evaluations to assess your tenants' needs and gather feedback on their living experience. Use this feedback to make necessary improvements and address any complaints or concerns promptly. Showing that you value their feedback and are proactive in resolving issues can significantly contribute to tenant retention.

9. Offer Lease Renewal Incentives

Incentivizing lease renewals can be an effective strategy to reduce tenant turnover. Consider offering lease renewal incentives such as discounted rent, waived fees, or upgrades to the property. These incentives can provide an extra motivation for tenants to renew their leases and stay in your property for another term.

10. Provide Clear and Transparent Lease Terms

Clarity in lease terms can help prevent misunderstandings and disputes that may lead to tenant turnover. Ensure that your lease agreements are written in plain and easy-to-understand language. Clearly outline the rent amount, due dates, maintenance responsibilities, and any rules or policies of the property. Provide tenants with a copy of the signed lease and make sure they understand their rights and responsibilities as tenants.

11. Respond to Tenant Feedback

Listening to tenant feedback and taking appropriate actions can go a long way in reducing tenant turnover. Encourage tenants to share their feedback, suggestions, and concerns, and be responsive in addressing them. When tenants see that their opinions are valued and their concerns are being addressed, they are more likely to feel satisfied and renew their lease.

12. Conduct Regular Property Inspections

Regular property inspections can help identify and address any issues or maintenance needs proactively. Inspect the property at regular intervals, and promptly address any repairs or maintenance issues that may arise. This proactive approach can help prevent potential problems from escalating and create a safe and well-maintained living environment for your tenants.


In conclusion, reducing tenant turnover is a critical aspect of successful property management. By providing excellent customer service, offering competitive rental rates, maintaining a well-maintained property, offering desirable amenities, fostering a sense of community, communicating effectively, renewing leases in advance, conducting regular tenant evaluations, offering lease renewal incentives, providing clear and transparent lease terms, responding to tenant feedback, and conducting regular property inspections, you can effectively reduce tenant turnover and maximize the profitability of your rental property.

At Relevé Property Management, we are committed to helping you achieve your property management goals. Contact us today to learn more about our comprehensive property management services and how we can assist you in reducing tenant turnover and optimizing the performance of your rental property.

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