Welcome to the FAQ page for Releve Property Management. Here, we provide answers to common questions from tenants regarding renting our properties. If you have any additional queries or require further assistance, please don't hesitate to contact our friendly team.

1. How do I search for available rental properties on Releve Property Management's website?

To search for available rental properties, simply visit our website at relevepropertymanagement.com and click on the "Properties" tab. From there, you can browse through our listings, filter the search results based on your preferences such as location, price range, number of bedrooms, and more. Our website is designed to make your property search easy and efficient.

2. How can I schedule a property viewing?

We understand the importance of viewing a property before making a decision. To schedule a property viewing, please click on the "Contact Us" tab on our website and fill out the provided form. Alternatively, you can call our office at [insert phone number] or email us at [insert email address]. Our dedicated team will promptly assist you in arranging a convenient time for the viewing.

3. What is the application process for renting a property through Releve Property Management?

Renting a property through Releve Property Management is a straightforward process. After you have viewed a property and decided to proceed with the application, you can fill out the online application form available on our website. We carefully review each application, including background checks, credit history, and employment verification, to ensure a fair and reliable tenant selection process.

4. What are the lease terms and conditions?

Lease terms and conditions may vary depending on the specific property you are interested in. Generally, our standard lease agreements are for a minimum of one year. However, we also offer flexible lease options for some properties. The terms and conditions, including rent amount, security deposit, and any additional policies, will be clearly outlined in the lease agreement for your review and acceptance.

5. How do I pay my rent and when is it due?

At Releve Property Management, we offer convenient online rent payment options. Once your application is approved, you will receive detailed instructions on how to set up an online rent payment account. Rent is typically due on the first day of each month, and our online system allows for easy and secure payment submission.

6. What should I do if I have a maintenance request or repair issue?

We value the comfort and satisfaction of our tenants. If you have a maintenance request or repair issue, please log in to your tenant portal on our website. From there, you can submit a maintenance request with detailed information about the problem. Our maintenance team will promptly address the issue and keep you informed about the progress.

7. Can I have pets in the rental property?

We understand that pets are an important part of many families. Some of our rental properties allow pets, while others have specific pet policies or restrictions. To find out if a particular property is pet-friendly, please refer to the property listing on our website or contact our office directly. We will be happy to provide you with the necessary information regarding our pet policies.

8. How can I renew my lease?

We value long-term relationships with our tenants. When your lease is approaching its expiration date, our team will reach out to discuss renewal options. If you wish to renew your lease, simply let us know your intention, and we will guide you through the renewal process. We strive to make the lease renewal process as smooth and convenient as possible for our valued tenants.

9. What happens if I need to terminate my lease early?

In the event that you need to terminate your lease before the agreed-upon end date, please contact our office as soon as possible to discuss the situation. Early lease termination is subject to certain conditions and may incur fees outlined in your lease agreement. Our team will work with you to find the best possible solution and guide you through the necessary steps to minimize any potential financial obligations.

10. How can I report a noise complaint or disturbance from neighbors?

We understand that a peaceful living environment is important to our tenants. If you are experiencing a noise complaint or disturbance from neighbors, we encourage you to first try and resolve the issue by politely discussing it with them. If the problem persists, please notify our office either through the tenant portal on our website or by contacting us directly. We will address the matter promptly and take appropriate action to ensure a comfortable living environment for all residents.

11. What are my responsibilities as a tenant regarding property maintenance?

As a tenant, you are responsible for maintaining the property in a clean and tidy condition, abiding by the terms outlined in your lease agreement. This includes routine cleaning, garbage disposal, and minor maintenance tasks such as changing light bulbs and smoke detector batteries. It's important to promptly report any significant maintenance issues or repairs needed, and our team will handle those accordingly. Regular communication between tenants and our management is key to maintaining a well-maintained property.

12. Can I make changes or improvements to the rental property?

Before making any changes or improvements to the rental property, please consult with our office for approval. In general, cosmetic changes such as painting or adding temporary decorations are allowed, provided they are done in a professional manner and can be easily restored to their original condition upon move-out. Structural or permanent modifications require explicit written consent from our management. We prioritize maintaining the property's integrity and ensuring compliance with local regulations.

13. What should I do in case of an emergency maintenance issue after office hours?

For emergency maintenance issues that occur after office hours, please contact our emergency maintenance hotline immediately at 813-995-7670. We have dedicated staff available 24/7 to respond to urgent maintenance concerns such as water leaks, electrical problems, or security issues. Please note that this emergency hotline should only be used for genuine emergencies that require immediate attention.

14. How can I provide feedback or lodge a complaint about my rental experience?

We appreciate feedback from our tenants as it helps us improve our services. If you have any feedback, suggestions, or wish to lodge a complaint about your rental experience, please contact our office directly via phone or email. Our team will listen attentively, address your concerns, and work towards a resolution in a timely manner. Your satisfaction is important to us, and we strive to provide exceptional customer service.

We hope these FAQs have addressed your initial queries. If you have any further questions or require additional assistance, please don't hesitate to reach out to us. Releve Property Management is dedicated to ensuring a positive and comfortable renting experience for all our tenants.