short-term rental property management

Short-Term Rental Property Management: Best Practices and Challenges


Short-term rental property management is a growing industry, with more and more people looking to rent out their homes or apartments on a short-term basis. This can be a great way to generate income, but it's important to be aware of the unique challenges involved in managing short-term rentals.

In this article, we'll discuss some of the best practices and challenges for managing short-term rentals. We'll cover topics such as:

  • Choosing the right booking platform
  • Screening guests
  • Optimizing revenue
  • Managing maintenance and repairs
  • Providing excellent customer service

Choosing the Right Booking Platform

There are a number of different booking platforms available for short-term rentals, such as Airbnb, VRBO, and Vacasa. Each platform has its own advantages and disadvantages, so it's important to choose the one that's right for you.

Some factors to consider when choosing a booking platform include:

  • The size of your property
  • The location of your property
  • The type of guests you're looking for
  • The fees charged by the platform

Screening Guests

One of the most important things you can do as a short-term rental property manager is to screen your guests carefully. This will help to protect your property and your guests from any potential problems.

There are a number of different ways to screen guests, such as:

  • Checking their references
  • Running a background check
  • Requiring a security deposit

Optimizing Revenue

There are a number of things you can do to optimize your revenue from short-term rentals. These include:

  • Setting competitive prices
  • Offering discounts for longer stays
  • Promoting your property on social media
  • Partnering with local businesses

Managing Maintenance and Repairs

It's important to have a system in place for managing maintenance and repairs for your short-term rental property. This will help to ensure that your property is always in good condition and that any problems are addressed promptly.

Some things to consider when managing maintenance and repairs include:

  • Creating a maintenance checklist
  • Hiring a reliable contractor
  • Having a backup plan in case of emergencies

Providing Excellent Customer Service

Excellent customer service is essential for any successful short-term rental property manager. This means being responsive to guests' needs, going the extra mile to make sure they have a great stay, and resolving any problems promptly and efficiently.


Managing short-term rental properties can be a great way to generate income, but it's important to be aware of the unique challenges involved. By following the best practices and tips outlined in this article, you can increase your chances of success in the short-term rental industry.

Relevé Property Management's Most Asked Questions:

What are the pros and cons of managing a short-term rental property?


  • Potential for high income
  • Flexibility in terms of hours worked
  • Ability to travel while your property is rented out
  • Opportunity to meet new people from all over the world


  • High cost of operation
  • Time-consuming and labor-intensive
  • Potential for damage to property
  • Risk of bad reviews and negative feedback

What are the most important things to consider when choosing a short-term rental property?

  • Location: The location of your property is one of the most important factors to consider. You want to choose a location that is in high demand and that has a lot to offer guests.
  • Amenities: Guests are looking for properties that have the amenities they need and want. Make sure your property has the basics, such as a kitchen, bathroom, and Wi-Fi. You may also want to consider adding additional amenities, such as a pool, hot tub, or washer and dryer.
  • Condition: Your property should be in good condition and clean before you start renting it out. Make sure to make any necessary repairs or updates before you list your property.

What are the best practices for managing a short-term rental property?

  • Be responsive to guests. Guests want to be able to reach you easily if they have any questions or concerns. Make sure to check your messages and emails promptly and respond to guests in a timely manner.
  • Be proactive. Don't wait for problems to arise. Take steps to prevent problems from happening in the first place. For example, you can provide guests with a welcome guide that includes information about the property, the neighborhood, and local attractions. You can also create a cleaning checklist and make sure that it is followed by your cleaning crew.
  • Go the extra mile. Make sure that your guests have a positive experience when they stay at your property. This means going the extra mile to make them feel welcome and comfortable. For example, you can provide them with fresh towels and linens, offer them a welcome gift, or leave a note with some local recommendations.

What are some of the common challenges of managing a short-term rental property?

  • Damage to property: One of the biggest challenges of managing a short-term rental property is dealing with damage to the property. Guests can be careless and damage your property, even if they don't mean to. It is important to have a damage deposit in place to cover any unexpected expenses.
  • Bad reviews: Another challenge of managing a short-term rental property is dealing with bad reviews. Even if you do everything right, there is always the possibility that a guest will leave a negative review. It is important to be proactive in dealing with bad reviews. Respond to them promptly and professionally, and try to resolve the issue with the guest.
  • Changes in regulations: The short-term rental industry is constantly evolving, and regulations are always changing. It is important to stay up-to-date on the latest regulations in your area. You may also want to consider hiring a professional property manager who can help you navigate the regulatory landscape.

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