Welcome to Releve Property Management! Thank you for visiting our website. We are dedicated to helping you with any maintenance issues that may arise during your tenancy. To ensure a prompt response and efficient handling of your request, please carefully read the following information.

Distinguishing Between Emergency and Non-Emergency Maintenance Requests:

Emergency Maintenance Requests: In the event of an emergency, please follow these steps:

1. Call Emergency Services: If there is an immediate threat to life or property, dial your local emergency number (e.g., 911) first.
2. Notify Releve Property Management: After ensuring your safety, contact our emergency maintenance line at 813-995-7670 to report the issue.
3. Provide Essential Details: When reporting the emergency, clearly state your name, address, contact number, and provide a detailed description of the emergency situation. Follow any additional instructions provided by the emergency services or our staff.

Our team will respond to emergency maintenance requests as quickly as possible to address the situation and ensure your safety.

Non-Emergency Maintenance Requests: Non-emergency maintenance requests involve issues that do not pose an immediate threat to life, health, or property. Examples include:

• Leaky faucets or fixtures
• Non-functional appliances that do not pose a safety risk
• Minor plumbing issues
• Heating or cooling problems that do not pose an immediate danger
• Non-urgent repairs or maintenance

To submit a non-emergency maintenance request, please follow these steps:

1. Submit an Online Maintenance Request: Visit your tenant portal and complete the maintenance request form. Provide accurate and detailed information about the issue, including your name, address, contact information, and a clear description of the problem.
2. Prioritize the Urgency: If your non-emergency request is time-sensitive, please indicate the level of urgency in the form. We will make every effort to address your request promptly.
3. Await Confirmation: Once you submit the maintenance request form, you will receive a confirmation email with a reference number. Our maintenance team will review your request and contact you to schedule the necessary repairs.

For routine maintenance requests, please allow a reasonable amount of time for our team to schedule and complete the repairs, typically within 24-48 business hours.

We appreciate your cooperation in adhering to these guidelines for maintenance requests. Our objective is to provide you with a safe and comfortable living environment. If you have any further questions or concerns, please contact our office during business hours at 813-995-7670.

How do I submit a maintenance request?

You can submit a maintenance request online, by phone, or in person. To submit a maintenance request online, go to our website and click on the "Maintenance Request" link. To submit a maintenance request by phone, call our customer service number. To submit a maintenance request in person, go to your property manager's office.

What should I include in my maintenance request?

When you submit a maintenance request, please include the following information:

• Your name and contact information
• The location of the problem
• A description of the problem
• The date and time the problem occurred
• Any other relevant information

How long will it take for my maintenance request to be addressed?

We will do our best to address your maintenance request as soon as possible. However, the time it takes to address your request may vary depending on the severity of the problem and the availability of our maintenance staff.

What if my maintenance request is not addressed in a timely manner?

If your maintenance request is not addressed in a timely manner, please contact us again. We will do our best to resolve the issue as quickly as possible.

What is considered an emergency maintenance request?

An emergency maintenance request is a request for repairs that are necessary to prevent damage to your property or to protect your health and safety. Examples of emergency maintenance requests include:

• A broken water pipe
• A power outage
• A gas leak
• A fire

If you have an emergency maintenance request, please contact us immediately. We will do our best to address your request as soon as possible.

What are my rights as a tenant?

As a tenant, you have the right to a safe and habitable living environment. This means that your landlord is responsible for making repairs to your property that are necessary to correct any defects that could cause harm to your health or safety.

What are my responsibilities as a tenant?

As a tenant, you are responsible for keeping your unit clean and in good condition. You are also responsible for reporting any maintenance problems to your landlord promptly. If you fail to meet your responsibilities as a tenant, your landlord may be able to terminate your lease.

We hope this FAQ has been helpful. Please let us know if you have any other questions.